News & Thinking

The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction. Director of Operations and Training Marissa Heath explains how team member training leads to memorable, award-winning customer service and employee retention.

At Turkey Hill Dairy, talent development is a key ingredient to creating a high-performing organization. In this Powered by Learning podcast episode, Grayce Langheine, Manager, Talent Management & Culture Development, Turkey Hill Dairy, shares how she and her team help inspire close to 1,000 workers every day.

Megan Garrett, the Director of Learning and Development at D&H Distributing, talks about she’s establishing an L&D function in an organization that didn’t previously have one. With support from leadership, Megan is developing a department from the ground up at this $4 billion dollar privately-held company. Learn how to gain internal support for your learning initiatives and training programs in this Powered by Learning podcast episode.

Training plays an important role in supporting diversity and inclusion efforts at organizations. But, how do we authentically represent diverse audiences and create meaningful training that resonates with the target audience? In this episode of Powered by Learning, we talk with Tiffany McLean, the learning and development manager at General RV Center, who develops learning strategy for more than 1,500 employees in six states and 12 locations. Ms.

Launching a new product requires collaboration, strategy and cooperation from team members across an organization. In this episode of Powered by Learning, Learning Solutions Director Jenny Fedullo and Host Susan Cort talk to Judi Bader of Inspire Brands, to learn how training is at the center of any successful product launch.

In this episode of Powered by Learning, award-winning Certified Master Trainer and Speaker Amber Aziza talks to d’Vinci’s Angeline Evans and host Susan Cort about training across the generations. You’ll hear how to make sure your training is hitting the mark with all of your team members – regardless of their age and experience.

Technology and systems are critical to running efficient operations at a large company. d’Vinci CEO Luke Kempski talks to Lisa Browning, Manager, Learning & Development Systems at The Hershey Company as she prepares training for an enterprise rollout of SAP S/4HANA . Lisa describes how systems training makes employees more productive across the organization and improves the bottom line.

As the learning industry evolves, so has the role of the instructional designer. Listen to renowned learning experience designer, author and coach Connie Malamed as she discusses the shift from Instructional Design to Learning Experience Design and the value it brings to the learner.

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In this episode, learn from Dr. Janet Lockhart-Jones, a Leadership Strategist, Speaker, Executive Coach, and Corporate Trainer, as she shares best practices for creating successful virtual training events. Dr. Lockhart-Jones offers the dos and don’ts for hosting your next VILT session with Powered by Learning Host Susan Cort and co-host Jenny Fedullo.

When learning programs boost the value of a company's brands, they lead to increased sales and market share. Aligning your learning with your company's brand ensures that your training connects with your mission and supports your business goals. In this first d'Vinci podcast, hear how the makers of iconic brands including Robert Mondavi Winery, SVEDKA Vodka and Corona Beer educate internal team members and commercial partners to build brands, expand distribution, and increase sales.