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More than 2,000 associates in services and operations support Edward Jones financial services branches nationwide. As a leader developing custom training and performance solutions for these associates, Susan Prichard has evaluated and implemented methods to make the instructional design process more predictable and efficient. After accurately tracking the development process for different training delivery methods, she created valuable models.
With more than 3,500 restaurants and team members ranging in age from 16 to their late 80’s, Arby’s needs to support performance in delivering a quality product and quality customer service. As Senior Director of Learning, Judi Bader has aligned training with the Arby’s brand and the speed of the highly-competitive restaurant industry.
With more than 10,000 employees, Unum is a leading provider of employee benefits in both the United States and the United Kingdom. As Learning Solutions Manager in one of Unum’s de-centralized training areas, Erika Wharton blends learning tactics to optimize performance in claims management.