Thinking

Making a Training Impact at Stores Nationwide
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By Angeline Evans, Lead Project Manager/Instructional Designer March 11, 2021

From launching a new brand identity to navigating the pandemic, hear how the Rite Aid Corporation stepped up to the challenge to educate team members across the country. Learning and Talent Development Director Emily Steinkamp shares how successful training helped empower more than 50,000 employees at close to 2500 stores to better serve its customers.

Show Notes:

Rite Aid Learning and Talent Development Director Emily Steinkamp shares how they empower team members across the retail chain to embrace change and provide excellent customer service every day. She offers advice on leveraging training to impact the bottom line including these points:

  • Arm your organizations’ leaders with the skills they need to convey the importance of training to workers across the organization.
  • Find ambassadors across the organization to champion the training needed in their departments.
  • Leverage the latest rapid development tools such as Vyond and Articulate Rise 360, to deliver micro learning in the moment of need.
  • Learning and development leaders are like puzzle makers, because they're really the ones who are listening to all the departments and aggregating what the organization’s needs are to create the most meaningful, impactful training.

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