Thinking

Training that Builds a Better Customer Experience
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By Luke Kempski, CEO January 24, 2020

In business for 60 years, First Federal Bank of Florida fosters a culture that they believe provides an advantage in the competitive banking market. With 800 employees in 22 community banking branches serving over 70,000 customers, First Federal relies on training to infuse culture and build a better customer experience. As Director of Retail Banking, Stephanie McClendon sees the value training brings to retail sales performance.

Stephanie McClendon has been part of First Federal Bank of Florida’s success for over 20 years. You can follow her on LinkedIn.

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