Customer education is increasingly important in the sales value chain and customer experience. In this podcast, Daniel Quick, VP of Learning Strategies at Thought Industries, discusses how educating customers can provide your organization with a competitive advantage. Thought Industries is the world’s leading B2B customer education and extended enterprise platform vendor.
Whether it is protecting the environment, regulating an industry, distributing benefits or preventing fraud, government agencies need cooperation and compliance from an educated public to be effective. Accomplishing this education is often challenging due to the schedules and geographic location of the people the agency is trying to reach.
As training professionals know, The Kirkpatrick Model is the gold standard for evaluating the effectiveness of training. Their methodology is broken into four levels:
Organizations frequently need to train and certify external target audiences in a specific subject matter area. They need to deliver a custom eLearning experience, an on-line assessment and a certificate of completion, usually for compliance purposes. In many cases, these organizations and their targeted learners do not have a common learning platform established to deliver and track eLearning.
In this Powered by Learning podcast, Dr. Keith Mann, Vice President, Continuing Certification at The American Board of Pediatrics, shares what’s involved in certifying medical professionals and what L&D professionals can learn from it. You'll find out how providing maintenance of certification activities to pediatricians delivers meaningful and sustainable change in healthcare.
From launching a new brand identity to navigating the pandemic, hear how the Rite Aid Corporation stepped up to the challenge to educate team members across the country. Learning and Talent Development Director Emily Steinkamp shares how successful training helped empower more than 50,000 employees at close to 2500 stores to better serve its customers.
At Capital Blue Cross, a leading health insurance provider in Pennsylvania, sales training is much like sales – fast-paced and relevant. In this episode of Powered by Learning, Capital Blue Cross Senior Talent Management Consultant Ryan Sweeney shares his organization’s secrets for successful sales training.
Learning Experience Design (LXD) is a shift in thinking that is learner-focused and helps you ensure that your learning solution is on strategy. In this episode of Powered by Learning, d'Vinci Senior eLearning Specialist Jenica Jones and I talk about the principles of LXD and how organizations can implement them to achieve powerful results.
The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction. Director of Operations and Training Marissa Heath explains how team member training leads to memorable, award-winning customer service and employee retention.
At Turkey Hill Dairy, talent development is a key ingredient to creating a high-performing organization. In this Powered by Learning podcast episode, Grayce Langheine, Manager, Talent Management & Culture Development, Turkey Hill Dairy, shares how she and her team help inspire close to 1,000 workers every day.
Market-winning ideas come from people working in businesses with diverse and inclusive cultures.
For those of us in learning solutions and technology companies, we know that talented people with different perspectives make our work more engaging and influential across diverse audiences. More importantly, we understand that the learning experiences we develop can raise consciousness and create positive change.
Let d’Vinci bring order to your learning content and technology.Contact us to start the conversation.
Let d'Vinci bring order to your learning content and technology. Contact us to start the conversation.
d’Vinci is a qualified small business with a Professional Services Schedule (PSS), contract #GS-00F-190CA.
Need to create an eLearning Request for Proposal (RFP)? We have an eLearning RFP template you can download here.