Susan Fort, Director of Learning, SCORE
SCORE provides business mentoring, to entrepreneurs, small business owners, and those interested in starting a small business. Experienced business people serve as the volunteer mentors. With over 10 thousand volunteers nationwide, onboarding and training is essential. As Director of Learning, Susan Fort develops and implements learning strategies to align volunteer mentors with SCORE’s mission.
Just about every learning leader I interviewed in 2016 spoke about three trends impacting their role in the organization. First, they need to consider the global reach of their training initiatives and how they’ll be received by learners in different parts of the world. Second, they need to use cloud based technologies to more efficiently reach learners inside and outside of their organization. And third, there is growing demand for using data when deciding the best way to impact performance. Here are interview segments that highlight these trends.
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In 2016, I’ve had the opportunity to interview learning leaders in prestigious companies in a variety of industries for our learning solutions video blog. In reviewing these interviews, I see a growing emphasis on connecting training to customers. Leaders want their training to positively impact customers directly and through interactions with their knowledgeable sales and customer service representatives.
As a learning and development specialist, Lisa Ploeg provides training for the employees ensuring that Mary Kay values and practices are present throughout the network.
Adam Kucera and his team are focused on developing and delivering learning that will be consumed and valued by as many representatives as possible.
Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more.
As Director of Training Resources at Chick-fil-A, Cynthia Cornog provides training for the franchisees they refer to as Operators.
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In addition to her work at Penn State, Melissa Walker’s perspective on equitable training has grown from her experience delivering training to all levels of employees.
Senior Analyst for Johnson & Johnson, Dr. Brandy Parker finds insights in workforce data that can support changes that lead to improved performance.